Unhappy guest? The reply is already written.
The impact
- Within 1 dayfrom a low review to a reply that is ready to send
- A few eurosrunning cost a month, instead of a job in itself
- 1,102real replies it learned from, so every draft sounds like them
[01] The problem
Six locations get hundreds of reviews a month on Google and Trustpilot. Reading them all, and answering the unhappy guests well, is a job in itself.
[02] What it brings
- Nobody has to check Google and Trustpilot anymore. The agent does it every day, for all six locations.
- A review of 3 stars or less sends an alert right away, so the team can respond fast.
- The alert comes with a reply draft in the guest’s own language, plus a Dutch translation.
- The drafts sound like the company, because the agent learned from their real replies.
- Weekly and monthly reports show what guests praise and complain about, per location.
[03] How it works
- 01Reviews are collected every day
- 02Sorted by score and theme
- 03Alert with a reply draft
- 04Weekly and monthly reports
- 3,140past reviews analysed at the start
- ~270Google reviews a month, checked every day
Built withn8n · Claude · Outlook