Hear every guest. One clear report per resort.

The impact

  • ~94,000guest comments read and sorted, for the first two resorts
  • 0 guessworkall scores are calculated in code. AI makes nothing up.
  • Ready to presenta finished presentation in the client’s house style, per resort
Client
Thermen Resorts
Sector
Largest spa & wellness group in NL · 6 locations
Status
Delivered

[01] The problem

Every resort gets a yearly report on how guests experience it. Building it by hand from surveys and reviews took a lot of work.

[02] What it brings

  • Every open survey answer and every review is read. Nothing is skipped.
  • Each comment is sorted by theme, by moment of the visit and by mood.
  • Management sees per resort what guests love and what needs work.
  • All scores and statistics are calculated in code. Nothing is guessed by AI.
  • Out comes a finished presentation in the client’s own house style, per resort.

[03] How it works

  1. 01Surveys and reviews come in
  2. 02AI tags every comment
  3. 03Code calculates the scores
  4. 04Report in the house style
  • 2resorts delivered, the rest in progress

Built withClaude · Python · PowerPoint

Start with a free AI Scan.

  • One hour with Marcus.
  • The 2–3 places where AI saves you the most.
  • A rough idea of what each one is worth.
Book your free AI Scan

No sales pitch. If AI isn’t worth it for you, we’ll tell you.