Hear every guest. One clear report per resort.
The impact
- ~94,000guest comments read and sorted, for the first two resorts
- 0 guessworkall scores are calculated in code. AI makes nothing up.
- Ready to presenta finished presentation in the client’s house style, per resort
[01] The problem
Every resort gets a yearly report on how guests experience it. Building it by hand from surveys and reviews took a lot of work.
[02] What it brings
- Every open survey answer and every review is read. Nothing is skipped.
- Each comment is sorted by theme, by moment of the visit and by mood.
- Management sees per resort what guests love and what needs work.
- All scores and statistics are calculated in code. Nothing is guessed by AI.
- Out comes a finished presentation in the client’s own house style, per resort.
[03] How it works
- 01Surveys and reviews come in
- 02AI tags every comment
- 03Code calculates the scores
- 04Report in the house style
- 2resorts delivered, the rest in progress
Built withClaude · Python · PowerPoint
